Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you feel that gambling is no longer fun or is causing harm to you or those around you, please read the information below and seek help immediately.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling early. If you identify with any of the following, it may be time to seek help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when trying to stop gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Chasing losses by continuing to gamble to try to win back money
• Lying to friends or family members about your gambling habits
• Using gambling as a way to escape stress, depression, or other problems
• Feeling unable to stop gambling even when you want to
• Losing track of time or money while gambling
• Experiencing relationship or financial difficulties as a result of gambling

Self-Exclusion Tools

We provide a range of tools to help you manage your gambling activity and maintain control. These tools are available at any time and are easy to set up through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a specified time period.
• Session Time Limits: Limit the amount of time you spend gambling in a single session.
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Permanently or indefinitely exclude yourself from our platform. Once activated, this cannot be reversed during the exclusion period. Please contact our support team to activate this option.

We also support the GAMSTOP national self-exclusion scheme, which allows you to exclude yourself from all UK-licensed gambling websites and apps at once. You can register at www.gamstop.co.uk.

Helpful Resources

If you or someone you know needs support with problem gambling, the following organisations offer free, confidential advice and assistance:

• BeGambleAware – A leading charity providing information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare – The national provider of free information, support, and counselling for problem gamblers and their families in the UK. They offer a helpline, online chat, and face-to-face counselling services.

Remember, you are never alone. Help is always available, and taking the first step to seek support is a sign of strength. Please do not hesitate to reach out to our customer support team if you need assistance with any of our responsible gambling tools.